My Resume

PROFESSIONAL SUMMARY

I have over 5 years’ of comprehensive experience in the marketing and customer service industries with a reputation for accuracy and an ability to work well under pressure with strong written, analytical, persuasive, and interpersonal skills; fluent in Spanish as well. Posses an expertise in Photoshop, html/css and Adobe Dreamweaver.

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EXPERIENCE

Safeway Corporate – Pleasanton, CAFebruary 2013 to Present

Promotion Specialist

• Responsible for inputting promotional and marketing information into our promotional system throughout Safeway stores nationwide for a $600 million category.
• Travel once a month to our Eastern division to train over 50 new hires
• Manage digital content to ensure the correct images are used for Safeway ads and having the most up to date images on all company products.
• Responsible for collaborating with our email marketing team for my department to ensure our email promotions are sent out with the correct information and guidelines on a weekly basis
• Created a year long summary of every item that was on ad for the year 2013 with price points and types of promotion for my Category Manager
• Runs ad reports on a weekly basis using Safeway’s SQL database to ensure ad boxes are populated correctly before ADS go into first proof and notifies departments which of their boxes need to be populated by established deadlines for every department on my floor.
• Proofs ads to see if the price point, images, headline and body copy are correct.
• Collaborates with the pricing department to prevent any pricing discrepancies across all stores nationwide.

Norman Golden, EA – San Mateo, CA January 2013 to February 2013

Administrative Assistant (Temp)

• Responsible for taking calls and scheduling appointments during the tax season for clients who want advice on their taxes and gathering information from new clients inquiring about Safeway services.
• In charge of scanning sensitive client documents and uploading them to the cloud using the Thompson Reuters CS Professional Suite for easy access on the client portal.

Merchants Building Maintenance – Oakland, CA September 2012 to December 2012

Administrative Assistant (Appleone)

• Ran background checks on prospective candidates for employment and reported the findings to my supervisor.
• Created an entire directory of custodians employed throughout Safeway region and passed it over to their supervisors.
• Answered questions via phone calls, faxes and in person drop-ins in both English and Spanish.

Employee Benefits Specialist – Pleasanton, CA April 2012 to September 2012

Administrative / Customer Service Rep

• Facilitated the employees of the clientele in understanding the benefits program, medical eligibility and out of pocket expenses.
• Processed all insurance claims according to the prescribed procedures.
• Informed retirees of payment options and benefits allowed to them.
• Advised COBRA participants about sub-costs, monthly premiums and length of eligibility.
• Assisted customers over the phone in filling out insurance claims.
• Used Winflex for participants with a flex account in informing them of their balance, eligible expenses, contributions and NQEs.

EDUCATION

California State University, East Bay – Hayward, CA

Bachelor of Science in Business Administration with an emphasis in Marketing Management and Corporate management.

COMPUTER / TECHNOLOGICAL SKILLS

• Windows - Proficient Microsoft Office – Proficient: Word, Excel, PowerPoint, Outlook
• Mac – Proficient
• HTML- Proficient
• CSS – Proficient
• Adobe Creative Suite – Proficient: Dreamweaver, Photoshop, Illustrator